Jay W.

I help US e-commerce brands keep their customers happy and keep the money they've earned. Right now I'm the customer service rep for Caba Design, which runs five US furniture and home stores on Shopify. That's the contract in my work history, with 1,800+ hours so far. Half my time is customer support in Gorgias, the other half is fighting chargebacks. What I can do for you: • Customer support: order questions, delivery problems, returns, damaged items and unhappy reviews • Chargebacks: disputes on Shopify Payments, PayPal, Stripe and Affirm. I build the evidence and write the rebuttal to the bank • Carrier claims: at Passport, an international shipping company, I was promoted twice and ran carrier claims. I grew recoveries from about $500 to an average of $10,000 a month and won a five-figure settlement from a major US carrier Tools: Shopify, Gorgias, Zendesk I've worked remotely for US companies since 2020. I'm based in Egypt and work US business hours.