Glory E.

High-Ticket Closer | Customer Success | Onboarding & Retention Expert

I help businesses win, onboard and support clients smoothly, keep them satisfied, and turn them into long-term, loyal accounts. With over 4 years of experience in High-Ticket Sales, Customer Success, and Customer Onboarding/Retention, primarily in the SaaS and home services industry, I bring a proven track record of guiding clients from first contact through a great experience that keeps them coming back. Whether you need someone to close sales, manage onboarding, resolve support tickets, keep your CRM clean, or convert inbound inquiries into booked clients, I'm the person who does it reliably, fast, and with a smile in every message. ▸ CUSTOMER SUCCESS & ONBOARDING → Guide new clients from first contact through a smooth, professional onboarding experience → Proactively check in to ensure satisfaction and identify upsell opportunities → Manage client relationships to maximize retention, renewals, and referrals → Maintain a 95% customer satisfaction rate across phone, email, and chat ▸ CUSTOMER SUPPORT & VIRTUAL ASSISTANCE → Resolve client issues with empathy and speed, average response time under 1 hour → Schedule and confirm 20–50 qualified appointments weekly via Calendly, HubSpot, and Google Calendar → Handle multi-channel support: phone, live chat, email, and WhatsApp → Keep CRM records, pipelines, and follow-up tasks accurate and organized ▸ INSIDE SALES & LEAD CONVERSION → Handle 30+ inbound calls daily with a 60%+ close rate on service inquiries → Qualify leads, follow up consistently, and move prospects through the pipeline without letting deals go cold → Increased booking conversion rates by 25% using MaidCentral and BookingKoala → Craft persuasive, on-brand responses that build trust and reduce objections ▸ TOOLS & TECH STACK GoHighLevel | HubSpot | Salesforce | Close | Zoho | MaidCentral | BookingKoala | ZenBooker | Calendly | ClickUp | Asana | Trello | Notion | Slack | Zoom | Gmail | Outlook | WhatsApp ▸ WHY CLIENTS CHOOSE ME ✔ Retention-Focused — 95% satisfaction score, built to reduce churn naturally ✔ Fast & Reliable — Sub-1-hour response times and zero dropped balls ✔ CRM-Savvy — Organized pipelines, clean data, and on-time follow-ups every time ✔ Full-Funnel — I understand the sale, so I know exactly how to protect it after the deal closes Ready to onboard clients smoothly and keep them coming back? Send me a message, I respond within the hour.