Esther L.

Airbnb & STR Virtual Assistant | Customer Support | Shopify E-commerce

Are you an Airbnb host, shopify store owner or business owner who needs a reliable right hand to keep things running smoothly? You're in the right place! I'm Esther, a detail-driven virtual assistant with 3+ years of experience across e-commerce operations, short-term rental management, and customer support. I bring a calm, problem-solving mindset to every task so you can focus on growing your business while I handle the day-to-day. Here's what I can help you with: Shopify & E-commerce Product uploads, store management, order tracking, app management, and improving your store's user experience. All handled with care and precision. Airbnb & Short-Term Rental VA: I've managed 22+ listings, handled 50+ guest inquiries weekly, and helped STR businesses grow revenue by over 35% in two years. Certified by the Short Term Rental Academy, I know this industry inside out. Customer Support: Handling inquiries, resolving complaints, and delivering fast, friendly responses that keep your customers happy and coming back. I'm comfortable working with tools like Shopify, Zendesk, Slack, Trello, Asana, and Google Workspace, and I'm always quick to learn new platforms. Whether you need someone for a one-off project or ongoing support, I'm here to make your life easier. Let's chat! Skills List: Airbnb & Short-Term Rental Management Guest Communication & Messaging Listing Optimization (Airbnb / VRBO / Booking DOT com) Customer Support & Service Zendesk / Live Chat Support Order Management & Fulfillment Virtual Assistance Email & Calendar Management Slack / Trello / Asana Google Workspace (Docs, Sheets, Gmail, Drive) Shopify Store Management E-commerce Operations Problem Solving Attention to Detail