Rakesh K.

Top Skills Office 365 Service Desk System Administration Active Directory VMWare/Citrix Workspace, Summary Summary * Detail-oriented IT professional as a software support specialist and systems/network technician. Skilled at operating in a wide range of platforms and excellent written and oral communication skills * Demonstrated ability to diagnose and fix problems of operating systems, group policy, Manage AD, back up, Exchange server. Office 365. * Track record of working with end-users and providing effective Tier 2 and Tier 3 support * Hands-on experience in responding, tracking, and following up to telephone, emails and end-user requests for support.