Kelyn A.

Experience customer service representative that handles different types of customer and clients. Proficient in handling a wide range of customer inquiries and any complex issues via phone, email, and live chat. OGGVO Appointment Setter/ Cold Caller ·Calls customer, offer a review software tool that will help the business grow and get potential clients using the software offered ·Tools used (ZOHO, Google suite, Dialer) ·We help businesses automate, track, optimize, and share their reviews across multiple platforms. ·July 2023 - Oct 2023 JAYRIDE Customer Service Representative ·Call and email support (Book a ride for customers) ·Answer phone calls assisting customers and business partners ·Send and reply to customer/business partners concerns and inquiries ·Tools used (Google suite, Air call, Time doctor, Slack, Gmail, Helpscout, Liferaft, Business tools) ·July 2023 - Oct 2023 SAFETY AUTO GLASS Appointment Setter/ Cold Caller ·Calls customer, offer services for auto windshield replacement in Arizona. ·Sets appointment efficiently, schedule customer for replacement of windshield, contact auto insurance company to file a claim. ·Tools used ( ReadyMode dialer, Zoom, Google suites) ·Jan 2023 - May 2023 QUALFON INC. Customer Service Representative ·Addressed customer service inquiries in a timely manner through phone calls, emails or chat ·Handled inbound and outbound calls (TELCO - US based) ·Technical skills (chat, email, calls) ·Tools used (Avaya, Appstream, Amazon Workspace, Citrix, MSteams, etc) ·Oct 2012 - Jan 2023