Xuan Lam P.

ServiceNow is my full-time work domain. Being bad at it is not an option. I’m a ServiceNow Certified Technical Architect (CTA) with 20+ certifications (all Credly-verified). Over the years, I’ve focused on turning complex, messy processes into clean, practical solutions that people actually enjoy using. I care about building things that don’t just function, but make sense. I’m easy to work with, fast to deliver, and if you need me on a Saturday, just say the word. 🔑 Key Certifications Architect ⭐ Certified Technical Architect (CTA) Core: ✅ Certified System Administrator (CSA) ✅ Certified Application Developer (CAD) Implementation Specialist (CIS): ✅ IT Service Management (ITSM) ✅ Customer Service Management (CSM) ✅ Human Resources (HR) ✅ Event Management ✅ Strategic Portfolio Management (SPM) ✅ Security Incident Response (SIR) ✅ Hardware Asset Management (HAM) ✅ Third-party Risk Management (TPRM) Suite Certifications: ✅ ITSM Professional ✅ CSM Professional ✅ HR Professional Micro-Certifications: ✅ CMDB Configuration & Health ✅ Virtual Agent ✅ Platform Analytics & Predictive Intelligence ✅ App Engine Studio ✅ Service Portal Many thanks!