Michelle Cristine D.
Experienced Customer Service | Technical Support Professional | QA
I am a dedicated Customer Service & Technical Support Specialist with 12 years of experience handling inquiries, troubleshooting issues, and ensuring customer satisfaction. I have worked with top companies like Airbnb, Target, Pearson, and iPage, providing excellent support via phone, email, and chat. ✔ Customer Service & Email Support – Handled customer concerns, booking assistance, and order inquiries. ✔ Technical Support – Assisted users with troubleshooting, account activation, and web hosting solutions. ✔ Admin Assistance – Managed inquiries, data entry, and documentation. ✔ Quality Assurance – Ensured service excellence by reviewing customer interactions. I am fluent in English, detail-oriented, and committed to delivering high-quality support. Let’s discuss how I can help your business!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $20k
Billed in all: $48,133$48k
$20k in the last 6 months
Across 5 contracts
Earnings, last 30 days
Skill rankings: Top 1% in Customer Care
Ranked by MRR among everyone on Upwork with the skill.
- #23Customer Care2,153 freelancers · 🇵🇭 #5Top 1%🇵🇭#5 of 730
- #34Computer Skills2,550 freelancers · 🇵🇭 #8Top 1%🇵🇭#8 of 1,301
- #107Executive Support5,288 freelancers · 🇵🇭 #36Top 2%🇵🇭#36 of 2,127
- #123Quality Assurance4,092 freelancers · 🇵🇭 #17Top 3%🇵🇭#17 of 1,315
- #191Online Chat Support11,527 freelancers · 🇵🇭 #81Top 2%🇵🇭#81 of 6,896
- #222Technical Support11,267 freelancers · 🇵🇭 #80Top 2%🇵🇭#80 of 6,366
- #233Email Support14,954 freelancers · 🇵🇭 #120Top 2%🇵🇭#120 of 8,734
- #350Virtual Assistance29,113 freelancers · 🇵🇭 #102Top 1%🇵🇭#102 of 9,892