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Michelle Cristine D.

Michelle Cristine D.

Experienced Customer Service | Technical Support Professional | QA

I am a dedicated Customer Service & Technical Support Specialist with 12 years of experience handling inquiries, troubleshooting issues, and ensuring customer satisfaction. I have worked with top companies like Airbnb, Target, Pearson, and iPage, providing excellent support via phone, email, and chat. ✔ Customer Service & Email Support – Handled customer concerns, booking assistance, and order inquiries. ✔ Technical Support – Assisted users with troubleshooting, account activation, and web hosting solutions. ✔ Admin Assistance – Managed inquiries, data entry, and documentation. ✔ Quality Assurance – Ensured service excellence by reviewing customer interactions. I am fluent in English, detail-oriented, and committed to delivering high-quality support. Let’s discuss how I can help your business!

🇵🇭Marikina City, Philippines$7/hr95% JSSSince Nov 2022

Earnings and projects

MRR
$3.3k

Last 6 months ÷ 6

World#11,292 / 412k
🇵🇭Country#688 / 56.3k
Revenue, last 30 days
$3.6k

Last 6 months: $20k

World#9,806 / 412k
🇵🇭Country#544 / 56.3k
Total earnings
$47k

Billed in all: $48k

World#80,619 / 412k
🇵🇭Country#12,811 / 56.3k
Per project
$47k

$20k in the last 6 months

World#1,120 / 412k
🇵🇭Country#107 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
1

Across 5 contracts

0% fixed100% hourly
World#360,671 / 412k
🇵🇭Country#43,767 / 56.3k

Earnings, last 30 days

$48.1k+$3.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$44k$46k$48k$50kOct 8Oct 23Nov 7

Skill rankings: Top 1% in Customer Care

Ranked by MRR among everyone on Upwork with the skill.

  1. #23Customer Care2,153 freelancers · 🇵🇭 #5Top 1%
  2. #34Computer Skills2,550 freelancers · 🇵🇭 #8Top 1%
  3. #107Executive Support5,288 freelancers · 🇵🇭 #36Top 2%
  4. #123Quality Assurance4,092 freelancers · 🇵🇭 #17Top 3%
  5. #191Online Chat Support11,527 freelancers · 🇵🇭 #81Top 2%
  6. #222Technical Support11,267 freelancers · 🇵🇭 #80Top 2%
  7. #233Email Support14,954 freelancers · 🇵🇭 #120Top 2%
  8. #350Virtual Assistance29,113 freelancers · 🇵🇭 #102Top 1%