Samanta L.

Hello, I am Samanta León, Virtual Assistant and Customer Service Specialist with more than 4 years of experience helping businesses optimize their communication, organization, and administrative management remotely. I specialize in customer service via WhatsApp, email, and digital platforms, offering efficient support, issue resolution, and professional follow-up to improve the customer experience. I have experience in: ✔ Customer service and administrative support ✔ Order and issue management ✔ Post-sales follow-up ✔ Calendar and appointment management ✔ Document organization and database management ✔ Data entry and updating ✔ Customer portfolio management ✔ Coordination of administrative tasks Communication channels I handle: • WhatsApp Business • Instagram • Email • Zadarma • Floww Tools and platforms: • Google Calendar • Word & Excel • Canva • Adobe Acrobat • Photoroom • Shopify I consider myself an organized, proactive, and detail-oriented person, with the ability to prioritize tasks, quickly adapt to new processes, and maintain clear and professional communication with clients and work teams. My goal is to help companies and entrepreneurs optimize their customer service and daily organization so they can focus on growing their business. I am ready to contribute commitment, organization, and an excellent customer experience to your team.