Fabiano P.

AI & CX Test Automation Specialist | IVR, CTI, Genesys & Conversational AI Software development and telecommunications professional with over 20 years of experience in enterprise technology, specializing in Interactive Voice Response (IVR), Computer Telephony Integration (CTI), contact center solutions, and test automation. Extensive background in designing, implementing, integrating, and troubleshooting enterprise IVR and CTI solutions, combined with current expertise in automated testing of conversational AI, voice applications, and customer experience platforms. Areas of Expertise AI & Conversational Testing: Cyara Botium, conversational AI testing, Dialogflow CX, functional and regression testing. IVR & Contact Center Automation: Cyara testing solutions, IVR navigation, DTMF, speech recognition, automated test execution, and troubleshooting. Telecommunications & CTI: Genesys Voice Platform (GVP), Genesys Framework, Avaya, SIP, VoIP, and enterprise contact center integrations. Software Development & Integration: SQL, databases, API integration, scripting, and custom automation solutions. Technical Consulting: Enterprise solution implementation, systems integration, technical project management, and cross-functional troubleshooting. Professional Background Extensive experience delivering large-scale telecommunications and contact center projects with companies including Nokia, Alcatel-Lucent, and Convergys. Currently specializing in AI and CX testing automation, supporting enterprise teams in validating complex IVR and conversational AI interactions, investigating test failures, troubleshooting integrations, and improving automated testing reliability. Certifications & International Training Holder of Cyara Certified Expert Botium and Cyara Certified Guru (IVR Application Testing) credentials. Completed specialized international technical training, including Genesys Voice Platform (GVP) in San Francisco, USA; Cramer Inventory Management in Sintra, Portugal; and Alcatel VEGA Service Request Management in Paris, France.