Ericka G.

Client Manager & Recruitment Specialist

AVAILABLE FOR PART TIMES- I am a bilingual Virtual Assistant, Care Coordinator, Appointment Setter, Customer Support Specialist, and Sales Support Representative with experience working remotely with healthcare companies, legal and document control teams, insurance organizations, customer service environments, and business outreach projects. Over the years, I have worked in roles involving: • Appointment setting and warm/cold calling • Customer support and client follow ups • Healthcare coordination and case management • CRM management and documentation • Sales support and lead qualification • Intake coordination and onboarding • Document control and case preparation • Vendor and business outreach • Scheduling and administrative support I have experience working with healthcare organizations helping elderly patients, families, children, and individuals needing mental health support. My responsibilities included coordinating services, following up with providers and families, helping clients understand processes, verifying insurance information, documenting cases carefully, and making sure every client felt heard and supported. I also worked in sales support and appointment setting roles where I contacted potential clients, qualified leads, confirmed appointments for sales agents, followed up with customers, and helped maintain organized pipelines through CRMs and communication tools. Additionally, I participated in vendor outreach and exhibition coordination projects, contacting businesses to introduce opportunities, explain event participation, answer questions, and help generate interest and appointments for expos and service presentations. I am comfortable using tools such as Google Workspace, Notion, CRMs, Slack, RingCentral, Calendly, and other communication and organization platforms. I learn new systems quickly and I am always open to feedback, coaching, and improving my skills. One thing about me is that I genuinely care about doing a good job. If there is something I do not fully know yet, I am willing to practice, learn, and improve until I can complete the work correctly. I am coachable, adaptable, hardworking, and motivated to grow long term with the right team. I enjoy helping people, building relationships with clients, staying organized, and finding solutions. Whether it is customer service, healthcare coordination, administrative support, appointment setting, or sales support, I always try to bring professionalism, empathy, and strong communication to every interaction.