Edgardo Jesus H.

Customer Support Expert✅| Chat & Email Support✅| Outbound Sales✅ I'm an experienced Customer Support Expert with over 5 years of experience in the Business Process Outsourcing (BPO) industry, I have developed a strong expertise in addressing and resolving a wide range of client concerns, ensuring that customer satisfaction is always a priority. I am dedicated to your customers. From initial prospects to returning clients, my holistic approach to lifecycle management addresses every stage of your relationship with them. ✅About My Services 🔸 24/7 Services (Google Meet Video Calls, Microsoft Teams Video Calls & Cisco Web Bridge Video Call). 🔸Long-Term Partnership 🔸Working both independently with me or collaboratively with my agency. ✅My Competitive Advantage 🔸World-Class Inbound Customer Service 🔸Blockchain Transaction Support (Coinbase, Exodus, Blockchain) 🔸CRM (Customer Manager, eComm Backoffice, Dragon Suite) 🔸Corporate Chat (HipChat, Mattermost) 🔸Email Support (Outlook Microsoft, Novomind, Alvaria) 🔸Ticket Handling (Jira) 🔸Outbound Sales (Salesforce) 🔸Live Chat Support (Novomind, Alvaria) ✅Admin Work 🔸LinkedIn Research 🔸Internet Research 🔸File Conversion (PDF, Office Word, JPG, etc) ✅Skills 🔸Fast Typing Speed 🔸Clear and Concise Writing 🔸Multitasking 🔸Persuasion and Salesmanship 🔸Resilience 🔸Follow-Up 🔸Active Listening 🔸Time Management 🔸Clear Communication