Jonathan C.

You’ve got a business to run? I’ve got your back on everything else! 💼 If you’re looking for a Virtual Assistant who can jump in, take initiative, and deliver results with minimal supervision, I'm here to help you. 🤝 With 9 years of experience in customer service and administrative support, I help busy entrepreneurs and eCommerce business owners streamline their operations so they can focus on growth. I provide reliable, detail-oriented support in customer service, eCommerce management, and administrative tasks. From handling inquiries and processing orders to organizing workflows and product listings, I help businesses save time, reduce stress, and deliver exceptional customer experiences with professionalism and accuracy. E-commerce & Administrative Support: ✅Managed product listings and inventory updates for Shopify and Amazon stores ✅Responded to customer inquiries via email and chat (using Gmail, Zendesk, or Gorgias) ✅Processed orders and returns using backend tools ✅Created social media content with Canva and scheduled posts via Buffer ✅Organized files and tasks using Google Drive and Trello ✅Maintained 98%+ customer satisfaction rating 🌟 Skills: -Customer Service (Email, Chat & Voice) -Virtual Assistance & Administrative Support -E-commerce Support (Shopify, Amazon, Etsy) -Order Fulfillment & Tracking -Inbox & Calendar Management -Product Listing & Optimization -Data Entry & Reporting -Social Media Scheduling -Canva & Graphic Editing -Project Management Tools (Trello, Asana, ClickUp, Notion) -Email Marketing (Klaviyo, Mailchimp) -Customer Support Systems (Zendesk, Gorgias, Freshdesk, Help Scout) -Order & Shipping Tools (ShipStation, DSers, Oberlo) -Communication & Problem Solving -Attention to Detail 📩 If you’re looking for a dependable VA who can keep your business organized, customers happy, and operations running smoothly, I’d love to be part of your team. Let’s connect and make your workload lighter.