Jonas Albert Sabio K.

Hey there! I’m Jonas, a dedicated freelance professional with over 6 years of experience in handling multinational clients as a Virtual Assistant. I bring a wealth of skills and expertise perfectly tailored to meet your needs in providing exceptional online services. I’ve honed my skills working in various fields, SaaS environment, always prioritizing customer satisfaction and effective communication. I'm a fast learner dedicated to ongoing learning and development, and open to feedback. I’m well-versed in a wide range of customer support tools, including Salesforce, Slack, Shopify, FollowUpBoss, Hubspot, Workiz, Tidio, Ricochet, Yelp, Mailchimp, Nextdoor which enables me to precisely manage customer interactions, ensuring a smooth and enhanced experience on every touchpoint with consistency. If given the opportunity, I guarantee to give you my best and provide great performance for any job. 💡 Why should you consider working with me? ✅ Exceptional Problem-Solving Skills – Tackling challenges with creativity and efficiency. ✅ Tech-Savvy & Adaptable – Experienced in various tools ✅ Top-Notch Time Management – Prioritizing tasks to meet deadlines effortlessly. ✅ Adaptability – Thriving in dynamic environments and embracing change. ✅ Detail-Oriented & Organized – Ensuring nothing falls through the cracks with accuracy ✅ Resourcefulness – Finding solutions and delivering results independently ✅ Client-Focused & Reliable – Your satisfaction and success are my top priorities. 🛠️ Skills and Core Services I Offer: CALL SUPPORT: Resolve inbound and outbound calls, live chat, and emails with a focus on exceeding customer satisfaction ORDER PROCESSING: Verify and fulfill customer orders on Shopify RETURN AND EXCHANGE: Resolve customer's and supplier's complaints about defective or missing products EMAIL MANAGEMENT: Personal Inbox management or responding to company emails from customers SCHEDULE MANAGEMENT: Manage calendars and schedules on Goodle Calendar or Calendly DISPATCH AND OPERATIONS: Coordinating and scheduling appointments, assisting with the routes, serving as a point of contact for customers and the team/drivers, relaying accurate information and updates, and addressing and resolving any issues during the dispatch and operations process, such as delays, cancellations, or unexpected events. SALES AND UPSELLING: Increase revenue generation, by offering tailor-fit product recommendations, contributing to increased sales and customer lifetime value ADMINISTRATIVE SUPPORT: Team coordination, email & inbox management, calendar management & appointment scheduling, data entry, and utilize CRM software to update client information, keep important files and remove/delete that are not to maintain accurate records TRAINING: Conduct effective training sessions for new employees by providing the needed training materials to improve knowledge retention 🖥️ Previously used tools and apps: ✔Salesforce✔Slack✔Shopify✔FollowUpBoss✔Hubspot✔Workiz✔Tidio✔Ricochet ✔Yelp✔Mailchimp✔Nextdoor✔Microsoft Office✔Google Suite✔Canva✔Wix✔Involve.me ✔Calendly✔MyTime✔Trello✔MyGeotab✔GoTo✔Bling Dialer✔Vicidial✔CallRail I’m excited to continue this journey and bring your ideas to life!