Raineir Jhan F.

I am a results-oriented professional with more than 10 years of experience specializing in U.S. Healthcare Operations and high-volume customer service. My background is defined by a strong ability to manage complex medical workflows and patient coordination while maintaining 100% commitment to HIPAA compliance and service excellence. Expertise & Impact: Healthcare Administration: Extensive experience as a Patient Care Coordinator at Optum and Mochi Health. I specialize in specialty medication refills, coordinating medication orders, and managing patient documentation. I am a power user of EMR/EHR systems, including eClinicalWorks, for chart prep and updating progress notes. Customer Service Excellence: 5+ years of dedicated experience in high-volume call centers. I am known for my clear American accent, upbeat tone, and ability to resolve patient concerns efficiently under pressure while maintaining professional etiquette. Lead Generation: Nearly 2 years of experience as a Lead Generation Specialist, utilizing CRMs to build pipelines and drive business growth through strategic outbound calling and data management. I am a tech-savvy professional with a dedicated home office and high-speed fiber internet (low ping), fully prepared for long-term PST/EST shifts. I focus on reducing administrative friction for providers and delivering a seamless, positive experience for every patient.