Jefferson R.

🚀🚀🚀Are you looking for a professional expert to manage your administrative tasks and/or Customer Service Manager? 💥 I, Jefferson, am here to help you elevate your business. I can be your Travel Gedi, Customer Service King, a Supervisor, or even your Manager. Here's more on what I can offer. 1️⃣🖥️ 𝓒𝓾𝓼𝓽𝓸𝓶𝓮𝓻 𝓢𝓮𝓻𝓿𝓲𝓬𝓮 𝓔𝔁𝓹𝓮𝓻𝓽 that provides a satisfactory support to customers and respond to inquiries through multiple channels including phone, chat and email, in line with your company standards for communication. If none, let's create one for you! 2️⃣🖥️ 𝓣𝓻𝓪𝓿𝓮𝓵 𝓐𝓰𝓮𝓷𝓽 𝓖𝓮𝓭𝓲 that mastered Sabre and Amadeus GDS for the last 10 years. Travel Industry is my playing field for a decade and I am excited to talk more about it! 3️⃣🖥️ 𝓒𝓾𝓼𝓽𝓸𝓶𝓮𝓻 𝓢𝓾𝓹𝓹𝓸𝓻𝓽 𝓣𝓮𝓪𝓶 𝓛𝓮𝓪𝓭 & 𝓜𝓪𝓷𝓪𝓰𝓮𝓻 that set KPIs for the customer support team, track KPIs' progress and provide feedback to team members whenever necessary. Monitors the daily workloads of team members and makes necessary adjustments to ensure adequate coverage and that correct procedures are followed. Identify system and workflow improvements to enhance team’s efficiency. Improves the overall CSAT score by reviewing people opportunity based on customer's feedback. Conduct Root cause Analysis and implement the appropriate actionable items. CSAT coaching and PowerPoint presentation expert 𝑯𝒆𝒓𝒆'𝒔 𝒂 𝒃𝒓𝒊𝒆𝒇 𝒔𝒖𝒎𝒎𝒂𝒓𝒚 𝒐𝒇 𝒎𝒚 𝒑𝒓𝒐𝒇𝒆𝒔𝒔𝒊𝒐𝒏𝒂𝒍 𝒄𝒂𝒓𝒆𝒆𝒓 ♦ Customer Service for the #1 online Travel Agency, Expedia for more than a year ♦ Escalation Desk and back end Support for Expedia; 3 years ♦ One of the pioneering Supervisor of FlightHub - 2 years ♦ Call Center Operations Manager for 7 years ♦ Amazon and Shopify Customer Support Expert ♦ Teleperformance Learning and Development Team - 1 year where we created a curriculum for new Work at Home Team Leaders ☀ 𝑷𝒓𝒐𝒇𝒆𝒔𝒔𝒊𝒐𝒏𝒂𝒍 𝑸𝑼𝑨𝑳𝑰𝑻𝑰𝑬𝑺 🔥 Strong experience in working with retail customers, B2B and Top Tier executives 🔥 Inbound Calls, Outbound Calls, Chat Support and Email Management 🔥 GDS Expert - Sabre and Amadeus 🔥 Extensive knowledge of various travel destinations 🔥 Strong understanding of travel logistics and itineraries 🔥 Excellent communication and customer service skills 🔥 Attention to detail and organizational skills 🔥 Proficient in Google Suite, MSO and Excel. Experience working with a multiple CRM 🔥 PowerPoint Presentation Expert 🔥 Professional with excellent verbal and written communication skills 🔥 Customer Support Leader with strong experience in leading customer support associates 🔥 Positive attitude and a willingness to learn and grow in the position 🔥 Expert in determining root causes and propose optimal solutions. 🔥 Can work under pressure, dependable, easy to adapt, resilient and dependable. 🔥 Proactive, takes initiative and has foresight 🔥 I have a reliable, fast internet connection (both main and back up). 🔥 2 Home Desktops and 2 backup laptops Yes ❤️I am that second set of ⚡️ motivated hands and brains you can trust to lighten your load and carry out the stuff that needs to be done . . right on the first "wink" If you're ready to team up for success, here are the next steps: 👉Send me an Upwork Message 👉Click the green schedule meeting button 👉Choose one for 15 minutes and I'll confirm a timeslot