Giovanna C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Customer Service and Academic Operations Specialist with over 15 years of experience delivering exceptional customer service, administrative support, and relationship management. Over the past several years, I have specialized in supporting higher education institutions through enrollment, student success, academic operations, CRM management, and student services. I help universities and educational organizations streamline academic operations, improve the student experience, manage enrollment processes, coordinate documentation, and deliver exceptional support to students, faculty, and administrative teams. Proficient in Higher Education operations, Blackboard, Office 365, academic CRM platforms, database management, student records, case management, digital documentation, survey management, and process improvement. I am proactive, highly organized, detail-oriented, and committed to delivering operational excellence while creating a positive experience for students, faculty, and academic teams. If you're looking for a reliable professional who understands the unique challenges of higher education and student success, I'd love to help your institution deliver an outstanding student experience.