Mercy M.

I'm a multidisciplinary professional with 7+ years' experience leading digital transformation, product and project management, QA/UAT, and data-driven systems for international organizations and tech consultancies. I help organizations deliver projects on time, optimize workflows, and make data-driven decisions , while ensuring systems are user-friendly, reliable, and efficient . My expertise spans ERP/CRM implementation (Odoo, eProd, Airtable), process optimization, stakeholder coordination, and customer success , with a strong focus on quality assurance, functional testing, and documentation . I combine technical know-how, business insight, and UX-focused design thinking to improve processes, streamline reporting, and empower teams to achieve results. What I bring to your project: 1. Project & Product Management – ​​Agile & Waterfall, roadmap planning, go-to-market coordination 2. QA & UAT – test planning, functional testing, issue tracking, and reporting 3. Data Analytics & Reporting – dashboards, performance metrics, insights for decision-making 4. ERP/CRM Systems – configuration, implementation, optimization, end-user support 5. Business & Data Process Ownership – workflow improvement, reporting optimization, SOP creation 6. Customer Success / Stakeholder Engagement – ​​onboarding, training, and cross-functional coordination 7. Technical Documentation & Training Materials – user guides, SOPs, and process manuals Why work with me: 1. Proven experience managing complex digital projects with multiple stakeholders 2. Skilled in translating business needs into actionable technical solutions 3. Data-driven and detail-oriented, with a client-first approach 4. Experienced in international settings, delivering results across multiple time zones