Gino M.

CSR with Fintech & Underwriter Payday Loan Experience, Mortgage Admin

Hi, I’m MC. If you are a business owner in Fintech, Mortgage, Third Party Collections, E-commerce, or Laboratory/Medical services, you aren't just looking for someone to answer phones. You’re looking for someone who can protect your reputation, recover your revenue, and manage the chaos so you can focus on growth. With over 13 years of professional experience across customer service, technical support, debt collections, and fintech. I don’t just "manage" tasks—I solve problems and lessen your worries. Here's what I can do to help your business. 💼 Debt Recovery & Compliance: I have a "polite but firm" approach to collections that gets results while keeping you compliant with FDCPA and HIPAA. I help you get your money back without the legal headaches. 🗂️ Fintech Support and Underwriting: I've handled instant bank verifications, underwriting responsibilities, and credit checks to ensure accuracy and quantify financial risks. 🌟 Operations & Executive Support: I’ve managed data management workloads, organized complex calendars, and handled technical laboratory compliance, including CLIA and American Proficiency Institute, among others. I act as the liaison to consultants and managers. 🤖 AI-Enhanced Efficiency: I use Gemini, ChatGPT, Fireflies AI and Perplexity as my digital assistants to automate your repetitive tasks, meaning I get more done for you in less time with a personal touch. 🛠️ The Tools I’ve Mastered: CRM's and SaaS: Salesforce, Zendesk, Desk(.)com, and Monday(.)com Comm Channels: RingCentral, Aircall, Slack, Genesys, Freshcaller, Talk Desk, and Intercom The Basics: Full Google Workspace and Microsoft 365 mastery I am proactive, transparent, and—most importantly—I genuinely care about the success of the businesses I join. Ready to streamline your operations? Let’s hop on a 15-minute call to see if I’m the right fit for your team.