Yara M.

Sales Closer | Account Manager | Sales & Customer Success Manager Top Rated Plus | 100% Job Success | $200K+ Earned | 10+ Years Experience I help companies turn opportunities into revenue and customers into long-term, growing accounts. Over the past 12+ years, I’ve worked across B2B sales, SaaS, account management, customer success, sales operations, and team leadership, supporting companies across the US, UK, Europe, and GCC. My experience covers the full customer lifecycle — from qualifying and closing high-value opportunities to onboarding, retention, expansion, account growth, and managing the teams and processes behind those results. What I Can Own Sales & Closing • Manage qualified opportunities from discovery through close • Lead consultative and high-ticket sales conversations • Handle objections, negotiations, and complex sales cycles • Build and manage pipelines, forecasting, and CRM processes • Improve conversion through call reviews, objection analysis, and sales process optimization • Re-engage stalled opportunities and build structured follow-up strategies Account Management & Customer Success • Own strategic client relationships as the primary point of contact • Manage onboarding, adoption, retention, renewals, and account health • Identify churn risks early and create retention strategies • Drive expansion, upsell, and cross-sell opportunities • Coordinate across sales, support, operations, and product teams • Build strong long-term relationships with key accounts Sales & Customer Service Leadership • Manage and coach sales, customer success, and customer service teams • Establish KPIs, workflows, reporting, and accountability • Review calls and performance data to identify coaching opportunities • Build scalable processes for growing teams • Improve customer experience while maintaining commercial focus • Help leadership identify gaps across the sales and customer journey Track Record Top Rated Plus on Upwork 100% Job Success Score $200K+ earned on Upwork 9,000+ hours delivered through Upwork 12+ years of sales and client-facing experience Experience working with customers and companies across multiple international markets Background across SaaS, AI, technology, healthcare, marketing, and professional services Platforms & Tools Salesforce | HubSpot | GoHighLevel | Slack | Calendly | CRM & Sales Automation Platforms The Kind of Partnerships I’m Looking For I’m particularly interested in working with established companies and high-growth teams that need someone who can take genuine ownership of a revenue or customer function — not simply execute a list of tasks. I work primarily through hourly or retainer-based engagements, with performance incentives or bonuses incorporated where appropriate. I’m not currently taking commission-only engagements. Whether you need a closer who can take qualified opportunities across the finish line, an account manager who can protect and grow key relationships, or a manager who can bring structure, accountability, and performance to your sales or customer team, I’d be happy to discuss what you’re building. Send me an invitation with a little context about your company, team, and goals, and we can take it from there.