Neeraj K.

🚀 Atlassian Certified Professional | Jira, Confluence & ClickUp Expert 🏆 Top Expertise Backed by Certifications & Experience ⏱️ 5000+ Hours of Hands-On Project Experience ✅ Certifications 🎖️ ACP-120 – Jira Administration for Cloud 🎖️ ACP-620 – Managing Jira Cloud Projects ⭐ Certified ClickUp Expert 💼 Professional Summary Dedicated and results-driven Atlassian professional with 6+ years of experience as a Jira & Confluence Administrator. Proven track record of delivering scalable, well-governed solutions while working under pressure and adapting quickly to complex business requirements. I focus on building clean, efficient systems that enhance productivity, visibility, and organizational branding. 🛠️ Core Skills & Expertise 🔹 Jira Service Management (JSM) ✔️ End-to-end setup of JSM projects ✔️ ITSM, Customer Service Management, Internal Service Desks ✔️ Request types, portals, SLAs & queues 🔹 Jira Configuration & Administration ✔️ Custom fields (LOV, Cascaded, Text, Select, Multi-Select, etc.) ✔️ Field configuration & context optimization ✔️ Screen schemes (Create / View / Edit) & issue type mapping 🔹 Workflow Design & Automation ✔️ Custom workflow creation from scratch ✔️ Statuses, transitions, validators, conditions & post-functions ✔️ Workflow transition screens & governance best practices 🔹 Confluence ✔️ Space setup & permission models ✔️ Process documentation & knowledge bases ✔️ Jira–Confluence integration 🔹 ClickUp ✔️ Workspace & hierarchy design ✔️ Automations, dashboards & task governance ✔️ Migration & optimization for scaling teams 🌟 Why Clients Choose Me 📌 Clean & scalable configurations (not quick hacks) 📌 Strong understanding of business + technical needs 📌 Clear communication & documentation 📌 Reliable delivery with long-term system thinking