Kyla Rikki Marie C.

I am a Bachelor of Science in Tourism Management graduate from the University of St. La Salle – Bacolod, with extensive experience in customer service, hospitality, and administrative support. With a strong background in both onsite and remote roles, I am confident in my ability to contribute positively to the success of your organization. Over the past several years, I have gained hands-on experience in front desk operations, guest relations, and remote reception through my roles at Park Inn by Radisson, Circle Inn – Hotel & Suites, and Azzurro Hostels, an Australia-based remote company. I am highly experienced in guest communication across platforms such as Airbnb, Booking, Agoda, and Expedia, efficiently handling guest inquiries through messages, calls, and emails while ensuring prompt and professional responses. I have also worked extensively with property management systems including Cloudbeds and Opera, supporting smooth daily operations and accurate reservation handling. In addition to my hospitality background, my experience as an English Trainer and HR Administrative Assistant has strengthened my communication skills, attention to detail, and ability to manage multiple tasks in fast-paced environments. I am proficient in GoHighLevel (GHL) and Google Workspace (Google Docs, Sheets, Slides, and related tools), ensuring organized documentation and efficient workflow management. I also have experience using Notion, Asana, and Google Sheets for project management, task tracking, and documentation. I am comfortable using design and editing tools such as Canva, CapCut, Filmora, and iMovie for basic content creation, and I am adaptable to modern workflows that involve AI tools such as ChatGPT and Gemini to enhance productivity and efficiency. I am organized, adaptable, and committed to delivering excellent service. I would welcome the opportunity to contribute my skills, experience, and strong work ethic to any team and to grow alongside the organization.