Jayvid Roland C.

Are you looking for a proven, high-performing Customer Service & Operations Specialist for the long haul? Hello! I bring 10+ years of versatile experience across Healthcare Operations, Technical Support, E-Commerce, and Financial Services. I don’t just answer tickets or take calls—I optimize workflows, resolve complex multi-stakeholder escalations, and protect your brand's client relationships. Here is a quick breakdown of how my background directly benefits your business: 🏥 Healthcare & Clinical Operations (Healent Health Inc. | 3+ Years): Frontline liaison for clinics, providers, nurses, and patients. Specialist in HIPAA-compliant phone/email/chat communications, patient care requests, and managing clinical ticketing workflows. 🤖 AI & Workflow Efficiency: Hands-on experience integrating AI productivity tools to streamline case documentation, reduce response times, and accelerate issue resolution. 💻 Technical & QA Support (Alorica LG | 2+ Years): Skilled in remote hardware, software, and networking diagnostics, system QA functional testing, and updating technical knowledge bases. 🛒 E-Commerce Operations (Shopee | 2+ Years): Expert in merchant support, buyer/seller dispute mediation, order tracking, returns/refunds, and cross-selling. 💳 Financial & Credit Support (Alorica Credit | 1 Year): Experienced in over-the-phone payment processing, billing disputes, fraud claim investigations, and strict data security compliance. CORE COMPETENCIES & VALUE DELIVERED ✔ HIPAA & Data Privacy Compliance: Strict adherence to data security standards across medical and financial platforms. ✔ Quality Assurance & Systems Testing: Functional testing of software/CRM tools to identify bugs and enhance client experience. ✔ Conflict Resolution & Retention: Skilled at de-escalating irate customers with empathy and professional authority. ✔ AI-Driven Operations: Leveraging modern AI tools to maximize productivity and process output. ✔ Multi-Channel Mastery: Seamless support across Phone, Live Chat, Email, and Ticketing Systems. TOOLS & TECH STACK Healthcare & E-Commerce Platforms: Athenahealth, eCW, CareFlow, Shopify, Shopee, eBay Ticketing & Communication: Zendesk, MicroSIP, CRM Systems, Meta/FB Messenger, WhatsApp, Webchat, Skype, Zoom, Slack Project Management & Collaboration: Asana, ClickUp, Trello, Monday, Google Workspace, MS Office, Notion Creative & Financial: Adobe Photoshop, Canva, QuickBooks ⌨ Typing Speed: 45–60 WPM | ⚡ High-Speed Internet: 300+ Mbps Fiber Whether you need an empathetic healthcare communicator, a sharp technical analyst, or a reliable customer success manager, I am ready to step in and exceed your KPIs from Day 1. Let’s connect and discuss how I can add immediate value to your team!