Osama B.

I'm a bilingual professional with experience spanning account management, customer success, business development, operations, investor relations, hospitality, e-commerce, and education. Having worked with startups, SMEs, and service-based businesses, I bring an entrepreneurial mindset, a cross-functional perspective, and a practical approach to managing relationships, coordinating operations, improving processes, and supporting business growth. Are you looking for a proactive, reliable professional who can manage relationships, coordinate operations, and help keep your business moving forward? I bring hands-on experience across account management, customer success, investor relations, business development, and startup operations, working with startups, SMEs, and service-based businesses. My experience spans client relationship management, stakeholder communication, operational coordination, and administrative processes. I focus on building long-term relationships, keeping workflows organized, following through on commitments, and making sure nothing falls through the cracks. What I can help you with: - Account management and client relationship development - Customer success and client retention - Investor relations and stakeholder communication - Business operations and process coordination - Project coordination and administrative support - Business development and growth initiatives - CRM management, documentation, and workflow organization - AI-assisted process improvement and automation I am proficient with tools such as HubSpot, Zendesk, Intercom, Trello, Asana, ClickUp, Slack, and other CRM and project management platforms. I also use AI tools like ChatGPT, Claude, Gemini, and Perplexity, alongside automation platforms such as n8n, Make, and Zapier, to improve efficiency and streamline workflows. I bring an entrepreneurial mindset, combining adaptability, initiative, and a practical approach to problem-solving. I take the time to understand how a business operates, identify opportunities for improvement, and take ownership of getting things done. Whether it's managing client relationships, coordinating day-to-day operations, supporting stakeholders, or helping a team execute its plans, I aim to deliver reliable work and meaningful value.