Cyrill John D.

I don’t just manage customers; I architect their long-term retention. With over 7 years of experience in Sales, Customer Success, and Technical Implementations, I specialize in taking high-stakes B2B clients from 'Signed Contract' to 'Fully Activated User' in record time. My background includes driving renewals at Salesforce and leading complex technical rollouts at Sentria. What I bring to your team: Strategic Onboarding: I’ve managed implementations for organizations with 300+ employees, ensuring zero friction during the transition phase. Retention-First Mindset: My experience at Salesforce taught me that renewals are won in the first 30 days. I focus on 'Time-to-Value' to eliminate churn before it starts. Compliance & Fintech Expertise: Currently leading onboarding for AI-driven AML/CTF compliance software, handling sensitive AUSTRAC-regulated industries. Full-Stack Communication: Whether it’s a 30-minute high-velocity demo or a long-term account strategy, I communicate with the 'Salesforce standard' of professionalism. If you’re looking for a Success Manager who can audit your current workflow, identify bottlenecks, and lead your users to their 'Aha!' moment, let’s connect.