Cristine P.

Virtual Assistant|Customer Service & Tech Support | Computer Tech

I have almost 8 years of customer service experience working as a call center agent for various telco and health care accounts I am very confident dealing with customers' concerns and helping them achieve their goals. I have been a customer service representative for General Inquiry. Billing, Customer Solutions , Status and Technical I am adept at dealing customer's frustrations and how to handle customer emotions. I am positive that I could turn a negative transaction into a positive one. And if I cannot provide the resolution needed for the customer's concern, I always like to leave them with a positive experience and make that call something to remember. I became a virtual assistant and my first client was a Psych clinic I was responsible with Patient's appointment,medication refill,autorization,replying emails,messages and answering phone calls