Muhammad Umer A.

If your Shopify store is getting traffic but not enough repeat customers, abandoned checkouts keep piling up, or email contributes less than 20–30% of your revenue, your retention system is leaving money on the table. I help eCommerce brands turn Klaviyo into a revenue-generating retention engine through strategic email & SMS marketing, customer lifecycle automation, behavioral segmentation, and conversion-focused campaigns. I’m a Klaviyo Email & SMS Marketing Specialist with 2+ years of hands-on experience working with Shopify stores and eCommerce brands. My background in eCommerce gives me an advantage over traditional email marketers because I understand the entire customer journey — from product discovery and checkout to repeat purchases and customer loyalty. 1. What I Help Brands Achieve ✔ Recover abandoned carts and checkouts ✔ Increase repeat purchase rate ✔ Improve customer lifetime value (LTV) ✔ Build automated retention systems ✔ Reduce dependence on paid ads ✔ Increase revenue from existing customers ✔ Improve email engagement and deliverability 2. My Klaviyo Expertise I build complete customer lifecycle systems inside Klaviyo, including: • Welcome Series • Abandoned Cart Flow • Abandoned Checkout Recovery • Browse Abandonment Flow • Added to Cart Flow • Post-Purchase Flow • Thank You Flow • Win-Back / Re-engagement Flow • Sunset / Inactive Subscriber Flow • Replenishment Flow • Back in Stock Alerts • Price Drop Alerts • VIP Customer Flow • Cross-Sell & Upsell Automation • Review Request Flow • Birthday & Anniversary Flows • SMS Automation & Cross-Channel Campaigns These are not just basic templates. Each flow is customized around your products, customer behavior, and revenue goals. 3. What Makes My Approach Different Most email marketers focus on sending campaigns. I focus on building systems that continue generating revenue automatically. Most brands look at open rates. I focus on conversion rate, repeat purchase rate, and customer lifetime value. Most automations stop after the first purchase. I build retention journeys that keep customers buying again and again. 4. My Process 1. Audit your Klaviyo account and customer journey 2. Identify revenue leaks (checkout abandonment, inactive customers, low repeat purchase rate) 3. Build or optimize automated flows 4. Create conversion-focused email & SMS campaigns 5. Implement segmentation and personalization 6. A/B test subject lines, offers, and content 7. Monitor performance and continuously optimize for revenue 5. Advanced Segmentation I Can Build • First-time customers • Returning customers • VIP / high-value customers • Recent purchasers • Inactive subscribers • Cart abandoners • Checkout abandoners • Product interest segments • Geographic segments • Engaged subscribers • SMS subscribers • Repeat buyers This allows you to send the right message to the right customer at the right time instead of blasting the same email to everyone. 6. Platforms & Tools • Klaviyo • Shopify / Shopify Plus • Canva • Figma (email assets) • Google Analytics • Meta Pixel • Judge me • Loox • Yotpo • Smile Io • Gorgias • Zapier 7. Why eCommerce Brands Hire Me Because I combine Klaviyo expertise with real eCommerce understanding. I know how paid traffic works, how customers behave on Shopify stores, and where revenue is usually lost. My goal is not to “manage your emails.” My goal is to help you build a retention channel that becomes one of the highest ROI assets in your business. Whether you’re launching a new Shopify store or scaling an established eCommerce brand, I can help you create a Klaviyo email & SMS marketing system that drives conversions, recovers lost revenue, and increases long-term customer value. 📩 Click the "Message" button now and let’s discuss how we can turn your Klaviyo account into a profitable retention machine.