Claudia M.

I've spent 7 years inside customer experience operations — responsible for agent performance, scheduling, payroll accuracy, and service quality across both call-handling agents and field technicians. I'm the person who catches the gap before it becomes an incident. Whether that's a scheduling conflict, a payroll discrepancy, or an agent who needs direct coaching — I handle it before it escalates. Right now I'm also supporting HR operations at a law firm, which has sharpened my documentation, compliance, and people-management instincts even further. I'm methodical, direct, and consistent under pressure. I hold high standards for my team because I've been in their seat — and I know what good support from a supervisor actually looks like. If your team needs someone who knows how to lead from a distance without losing accountability — let's talk.