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Jennifer T.
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Jennifer T.

Customer Service Representative/ Collection Specialist/ Retention

Hi, I’m Jen! 👋 I’m a Customer Service Representative, Collections Specialist, Appointment Setter and Retention Expert with over 6 years of experience helping businesses strengthen customer relationships, recover payments efficiently, and boost client satisfaction. Here’s how I can help your business: ⭐ Collections & Payment Recovery – Handle overdue accounts with professionalism and empathy. ⭐ Customer Support – Provide fast, friendly, and effective service via phone, chat, or email. ⭐ Retention & Conflict Resolution – Turn challenges into loyal customer relationships. ⭐ Order Entry & Data Accuracy – Deliver precise, efficient, and organized results. ⭐ Financial Accounts & Loan Processing – Manage sensitive information with care and accuracy. What I bring to your business: ✔ Clear, professional, and friendly communication ✔ Reliable, fast, and detail-oriented service ✔ A customer-first mindset that consistently delivers results If you’re looking for someone who can represent your brand with professionalism and empathy — I’m your person! Let’s work together to exceed your customers’ expectations.

🇵🇭Talisay, Philippines$10/hr100% JSS4.46 (3)Since Dec 2022

Earnings and projects

MRR
$616

Last 6 months ÷ 6

World#69,162 / 412k
🇵🇭Country#13,724 / 56.3k
Revenue, last 30 days
$0

Last 6 months: $3.7k

Total earnings
$16k

Billed in all: $17k

World#158,115 / 412k
🇵🇭Country#26,053 / 56.3k
Per project
$8k

$3.7k in the last 6 months

World#20,923 / 412k
🇵🇭Country#4,978 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
2

Across 3 contracts

0% fixed100% hourly
World#328,890 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$16.6kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$16.4k$16.6k$16.8k$17.0kOct 9Oct 24Nov 8

Skill rankings: Top 26% in Customer Support

Ranked by MRR among everyone on Upwork with the skill.

  1. #57Loan Processing183 freelancers · 🇵🇭 #41Top 31%
  2. #195Debt Collection699 freelancers · 🇵🇭 #136Top 28%
  3. #735Customer Retention2,511 freelancers · 🇵🇭 #305Top 29%
  4. #1,144Customer Satisfaction3,986 freelancers · 🇵🇭 #600Top 29%
  5. #4,072Email Support14,954 freelancers · 🇵🇭 #2,576Top 27%
  6. #5,130Customer Support20,102 freelancers · 🇵🇭 #2,653Top 26%
  7. #9,494Customer Service37,168 freelancers · 🇵🇭 #5,293Top 26%