Jennifer T.
Customer Service Representative/ Collection Specialist/ Retention
Hi, I’m Jen! 👋 I’m a Customer Service Representative, Collections Specialist, Appointment Setter and Retention Expert with over 6 years of experience helping businesses strengthen customer relationships, recover payments efficiently, and boost client satisfaction. Here’s how I can help your business: ⭐ Collections & Payment Recovery – Handle overdue accounts with professionalism and empathy. ⭐ Customer Support – Provide fast, friendly, and effective service via phone, chat, or email. ⭐ Retention & Conflict Resolution – Turn challenges into loyal customer relationships. ⭐ Order Entry & Data Accuracy – Deliver precise, efficient, and organized results. ⭐ Financial Accounts & Loan Processing – Manage sensitive information with care and accuracy. What I bring to your business: ✔ Clear, professional, and friendly communication ✔ Reliable, fast, and detail-oriented service ✔ A customer-first mindset that consistently delivers results If you’re looking for someone who can represent your brand with professionalism and empathy — I’m your person! Let’s work together to exceed your customers’ expectations.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $3.7k
Billed in all: $16,629$17k
$3.7k in the last 6 months
Across 3 contracts
Earnings, last 30 days
Skill rankings: Top 26% in Customer Support
Ranked by MRR among everyone on Upwork with the skill.
- #57Loan Processing183 freelancers · 🇵🇭 #41Top 31%🇵🇭#41 of 114
- #195Debt Collection699 freelancers · 🇵🇭 #136Top 28%🇵🇭#136 of 453
- #735Customer Retention2,511 freelancers · 🇵🇭 #305Top 29%🇵🇭#305 of 941
- #1,144Customer Satisfaction3,986 freelancers · 🇵🇭 #600Top 29%🇵🇭#600 of 1,816
- #4,072Email Support14,954 freelancers · 🇵🇭 #2,576Top 27%🇵🇭#2,576 of 8,734
- #5,130Customer Support20,102 freelancers · 🇵🇭 #2,653Top 26%🇵🇭#2,653 of 9,124
- #9,494Customer Service37,168 freelancers · 🇵🇭 #5,293Top 26%🇵🇭#5,293 of 18,591