Maria Jenny M.

Hi! I’m Maria, a dedicated Customer Support and Administrative Professional with 10 years of experience specializing in the insurance industry. I have extensive hands-on experience supporting insurance operations, managing claims-related tasks, handling policyholder communication, and coordinating administrative processes. My insurance background has equipped me with strong attention to detail, the ability to work under pressure, and a deep understanding of fast-paced environments. ***Insurance Industry Expertise*** I have solid experience supporting insurance workflows and restoration-related operations, including: ✔ Claims coordination and documentation ✔ Customer and policyholder communication ✔ Handling estimates, reports, and insurance-related files ✔ Email management, scheduling, and follow-ups ✔ Organizing claim documents and maintaining accurate records ✔ Creating insurance illustrations for various US-based insurance companies ✔ Approval coordination and follow-ups ✔ Supporting restoration and claims management processes ***CRM*** Experienced with: * HubSpot * ASANA * iPipeline * XactAnalysis * Encircle * Corvee * Front * AS400 ***Additional Skills & Services*** ✔ **Customer Support** Professional email and chat support focused on delivering timely, empathetic, and solution-oriented assistance. ✔ **Administrative Assistance** Calendar management, scheduling, data entry, file organization, and day-to-day operational support. ✔ **Microsoft Office & Google Workspace** Proficient in Excel, Word, PowerPoint, Google Sheets, and Google Docs for reporting, tracking, and organization. ✔ **Reports & Presentations** Creating professional reports and visually organized presentations using MS PowerPoint and Canva. ✔ **File & Data Management** Accurate data entry, PDF forms, Google Forms, and organized digital record management. ***Why Clients Choose Me*** ✔ 10 years of insurance industry experience ✔ Detail-oriented and highly organized ✔ Strong communication and customer service skills ✔ Reliable, proactive, and efficient ✔ Quick learner with excellent multitasking abilities ✔ Able to work independently with minimal supervision ✔ Committed to delivering high-quality work on time I understand the importance of professionalism, accuracy, and responsiveness in the insurance industry, and I take pride in helping businesses stay organized while providing excellent service to their clients. I’d love the opportunity to support your business and become a valuable part of your team. Let’s connect! 😊