Isabel Angelica S.

Bilingual Customer Support & Virtual Assistant with experience supporting U.S. businesses through CRM management, lead follow-up, appointment scheduling, and customer communication. Experienced with HubSpot and GoHighLevel, with a strong focus on organization, responsiveness, and making sure no customer or lead falls through the cracks. With experience in **customer service, sales development, virtual assistance, lead management, appointment scheduling, and administrative support**, I bring a professional and reliable approach to every task. I’m especially strong at working with **warm leads and existing customers**—following up consistently, answering questions, qualifying prospects, scheduling appointments, and keeping CRM records accurate and up to date. ⭐ HOW I CAN HELP YOUR BUSINESS **📩 Customer Support** * Email, chat, and phone support * Customer inquiries and follow-ups * Problem resolution and client communication * Professional and friendly customer interactions **📈 Lead Follow-Up & Sales Support** * Follow-up with warm leads * Lead qualification * Appointment scheduling * Prospect communication * Pipeline and status updates * Following scripts and established workflows **💻 CRM & Administrative Support** * HubSpot * GoHighLevel (GHL) *Zoho * Contact and pipeline management * Data entry and record updates * Calendar and appointment management * Administrative organization and reporting **📅 Appointment & Reservation Management** * Scheduling and confirming appointments * Customer reminders * Reservation management * Follow-up to reduce missed appointments * Clear communication with clients and prospects **🌎 Bilingual Communication** * Fluent English & Spanish * Intermediate Italian * Professional written and verbal communication * Support for international customers and teams 💼 MY EXPERIENCE I have worked in roles involving **Sales Development, Customer Service, Virtual Assistance, Reservations, and Administrative Support**, giving me a strong understanding of both the customer experience and the business side of communication. I’m comfortable working independently, following established processes, learning new systems quickly, and handling repetitive tasks with consistency and attention to detail. ⭐ WHY CLIENTS CHOOSE ME ✔ Reliable and responsive ✔ Fluent English & Spanish ✔ Strong written and verbal communication ✔ CRM experience ✔ Organized and detail-oriented ✔ Comfortable following scripts and processes ✔ Experienced with remote teams ✔ Customer-focused and professional ✔ Quick learner ✔ Consistent with follow-ups and administrative tasks My goal is simple: make your job easier, keep your customers and leads properly followed up, and make sure nothing falls through the cracks.** If you're looking for a dependable Virtual Assistant who can communicate professionally, manage your CRM, follow up with leads, and keep your daily workflow organized, **I'd be happy to support your team.**