Jester T.

I am a Customer Support Specialist with hands-on experience supporting Shopify and dropshipping businesses through email, live chat, and social media. I help ecommerce brands manage their daily customer service operations, including answering product and order inquiries, tracking shipments, coordinating with suppliers, handling delivery concerns, and assisting with returns, refunds, exchanges, and account issues. I focus on providing clear, friendly, and professional responses while following each store’s policies and procedures. I have supported customers across the US, UK, Europe, and Asia, which has helped me communicate effectively with customers from different backgrounds. I am comfortable working in fast-paced environments, managing multiple conversations, and keeping accurate records of customer and order updates. Here’s what I can help with: ✔ Email and live chat customer support ✔ Shopify order management and fulfillment tracking ✔ Dropshipping supplier coordination ✔ Order changes, cancellations, and delivery concerns ✔ Returns, refunds, and exchanges ✔ Customer complaints and issue resolution ✔ Social media comments and direct messages ✔ Subscription and account assistance ✔ Data entry and customer records management I have experience using Shopify, Gorgias, Zendesk, Outlook, Zoho, Slack, Google Sheets, Microsoft Excel, Canva, Recharge, and other ecommerce tools. I am reliable, detail-oriented, easy to work with, and willing to learn your processes. My goal is to provide dependable support that keeps your customers informed, respected, and satisfied. If you need a customer support specialist who can help manage your inbox and daily ecommerce operations, I would be glad to support your business.