Queen O.

E-Commerce Customer Support | Virtual Assistant

Hey there! I'm a highly dependable Customer Support Specialist & Virtual Assistant with over 5 years of experience in helping businesses provide exceptional service and streamline their day-to-day operations. Whether you need an empathetic agent to handle customer inquiries, manage your inbox, schedule appointments, process orders, or provide live chat support, I’ve got you covered. I bring a calm, professional, and solutions-oriented approach to every interaction, ensuring your customers feel valued and heard at all times. I can help with: Customer support (email, chat, and ticketing) CRM tools: Zendesk, Salesforce, Freshdesk, HubSpot. Virtual assistant tasks (calendar, data entry inbox, ) Project management tools: Asana, Trello, ClickUp, Monday.com Communication tools: Slack, Google Workspace, Zoom Order management, refunds, and tracking Onboarding new clients or customers Why you should hire me: Quick learner & highly adaptable Professional, Friendly, empathetic communicator Detail-oriented and organized Always meet deadlines and exceed expectations 100% client satisfaction is my priority always Let’s work together to keep your business running smoothly while delivering top-notch support to your customers at all times. I’m available for both short-term and long-term projects and ready to get onboard with your team immediately.