Mahmoud G.

Hello! 👋 I’m Mahmoud Gad, a bilingual German–English Customer Support Specialist with over 6 years of experience working with international brands including Amazon.de, Booking.com, Vodafone Germany, Veeva, and Orbio. Throughout my career, I’ve built a strong reputation for providing exceptional multilingual support, resolving complex customer issues, and improving overall service quality. I’ve managed and coached teams, optimized operations, and ensured top-tier customer satisfaction across multiple industries — from e-commerce to telecommunications and SaaS platforms. 💼 What I offer: • Bilingual Customer Service (German & English) • Email, Chat & Phone Support • CRM Systems: Salesforce, Zendesk, and custom dashboards • Data Validation & Quality Auditing • Team Training, Performance Coaching & Process Optimization 🌍 I’m fluent in German, English, and Arabic, allowing me to communicate naturally and professionally with clients and customers worldwide. If you’re looking for a dedicated, detail-oriented, and multilingual professional who understands both language and culture — let’s work together to deliver results that exceed expectations.