Jherwin Ma. Venish A.

I bring a fresh perspective and eagerness to learn and grow within this role. I am highly motivated and have a strong work ethic, and I am confident that I can quickly acquire the skills and knowledge necessary to excel in this position. Additionally, I have a range of transferable skills that would be valuable in this role, including excellent communication and interpersonal skills, attention to detail, and the ability to work well both independently and as part of a team. I am also a quick learner and have a track record of adapting quickly to new environments and tasks. I am willing to put in the time and effort necessary to become a valuable asset to the team, and I am eager to contribute my unique perspective and enthusiasm to the organization. Overall, I believe that my combination of motivation, transferable skills, and willingness to learn make me an excellent candidate for this position. I am excited about the opportunity to start my career and grow with this organization. As a customer care representative, I spent years honing my upselling techniques, conflict resolution skills, and phone etiquette. In just six months on the job, my managers already had me onboarding and training new employees. By the end of my tenure, I had achieved the following results: *Customer Service Rating= 98% over two years *Resolved 94% of customer issues, thereby reducing the caseload of the call center manager *Lowest customer turnover ratio in 2015 It would be a great honor to be a member of your company team since your company is one of the best in the industry at employee development. I believe that my customer service skills and prior call center experience would help your company boost customer satisfaction. I am looking forward to discussing the position with you in more detail and am available by phone or email at any time most convenient for you. Thank you for your time and consideration. List down all your skills: •MS Excel, PowerPoint, Word, and Microsoft Office •Service Base Selling/Cross or Upselling Techniques •Computer Literate Expert •Attention to detail What CRMs have you used before? •Go High Level •Ready Mode •Hubstaff •Asana •Time Doctor •Calendar Management •Zoom •Vicidial •Ercall •Canva For Scrapping Lead Real Estate *Directskip.com *Property Radar *Netroonline *City County Public Records Request Industries have worked before? *Customer Service (both Agent and Supervisory Position) handled Billing/Financial/Technical/Chat or Email Support and Sales *Appointment Setting/Cold Calling (Real Estate/Insurance/Mortgage/Healthcare/Gym/Martial Arts SMM/Appointment Setting) *Lead Generation *Admin Task *Prospecting