Fransiska C.

Operations Coordinator for Short-term Rental, Interior Studio & Agency

I DON'T RELY ON MEMORY. I BUILD SYSTEMS. When a business gets busy, the problem usually isn't that people aren't working. It's that tasks, messages, deadlines, customers, vendors, and follow-ups start moving in different directions. That's where I come in. I'm an Operations Coordinator who helps keep people, projects, and day-to-day operations moving, so you don't have to keep chasing every update yourself. My approach is practical: • I check what needs attention and what could fall behind. • I coordinate the right person, vendor, or team. • I keep schedules, tasks, and information updated. • I follow up until the task is actually closed. • I communicate clearly with clients, customers, vendors, and internal teams. • When something goes wrong, I look at the situation, find the next step, and escalate when a decision is needed. I've worked across hospitality, property operations, interior & fit-out, and IT, supporting everything from project coordination and vendor management to customer communication, property onboarding, reservations, documentation, and executive support. In my current long-term Upwork role, I've completed 690+ hours supporting an international hospitality platform with property onboarding, B2B/B2C customer support, online chat and email communication, data verification, and operational tracking. I also bring hands-on experience in hospitality/property operations and project coordination, which has trained me to look beyond one task and understand how different parts of an operation affect each other. I can support you with: • Operations & Project Coordination • Scheduling & Task Tracking • Vendor & Stakeholder Coordination • Customer & Client Communication • Email & Chat Support • Administrative & Operational Support • Data & Documentation Management • Property & Hospitality Operations • Procurement & Follow-up Tools: Google Workspace | Microsoft 365 | Microsoft Lists | Google Sheets | Trello | Slack | Canva | ChatGPT If you need someone who doesn't just complete the task, but keeps track of what happens next, that's where I can help.