Fransiska C.

When projects and day-to-day operations get busy, tasks, deadlines, vendors, clients, and follow-ups can quickly move in different directions. I'm a Project & Operations Coordinator who helps keep those moving parts organized and moving forward — from project tracking and vendor coordination to operational follow-ups, documentation, and communication. My approach is practical: • I check what needs attention and what could fall behind. • I coordinate the right person, vendor, or team. • I keep tasks, schedules, documents, and information updated. • I follow up until the task is actually closed. • I communicate clearly with clients, customers, vendors, and internal teams. • When something goes wrong, I identify the next step and escalate when a decision is needed. I've worked across interior & fit-out, hospitality/property operations, and business support, supporting project coordination, vendor management, procurement follow-ups, customer communication, property onboarding, documentation, and executive support. In a long-term Upwork role, I've completed 690+ hours supporting an international hospitality platform with property onboarding, B2B/B2C customer support, online chat and email communication, data verification, and operational tracking. I can support you with: PROJECT & OPERATIONS COORDINATION • Project and task tracking • Timeline and deadline management • Vendor & stakeholder coordination • Procurement follow-up • Meeting notes and action tracking • Documentation and reporting • Cross-team follow-up HOSPITALITY & SHORT-TERM RENTAL OPERATIONS • OTA and reservation support • Cleaning and service coordination • Guest/customer communication • B2B/B2C communication • Property onboarding and operational tracking • Vendor follow-up and issue escalation EXECUTIVE & ADMINISTRATIVE SUPPORT • Calendar and scheduling • Email and communication support • Meeting coordination • Follow-ups and action tracking • Administrative and operational support CREATIVE / SOCIAL MEDIA OPERATIONS • Content calendar coordination • Task and deadline tracking • Asset and approval follow-up • Content workflow coordination • Canva support Tools: Google Workspace | Microsoft 365 | Microsoft Lists | Google Sheets | Trello | Slack | Canva | ChatGPT If you need someone who doesn't just complete the task, but keeps track of what needs to happen next, that's where I can help.