Rachel J.

A proactive, detail-oriented customer support professional with proven experience in handling email support for e-commerce businesses, particularly on the Shopify platform. Skilled in delivering fast, clear, and professional responses while maintaining high standards of customer satisfaction. ✅ Essential Skills & Experience Strong hands-on experience with Shopify Proficient with Gmail and managing high volumes of customer inquiries Excellent written and verbal English communication skills Ability to handle 20–25 emails per hour, ensuring all inquiries are addressed within 24 hours Familiar with communication tools like Slack Experience in product research Organized in managing customer messages using labels, filters, and workflows Works collaboratively with the team to ensure consistent, aligned, and effective responses A dependable team member who thrives in fast-paced environments, always ensuring customers feel heard and valued. Thumbnail Design Custom-designed thumbnails that reflect your unique brand style Expertise in creating thumbnails for YouTube, blogs, and social media platforms Attention-grabbing designs aimed at boosting engagement and clicks Collaboration with you to ensure every thumbnail perfectly aligns with your vision Quick turnaround to meet your regular video upload needs Why Choose Me? Creative, reliable, and detail-oriented work Strong communication skills with a client-focused approach Fast and efficient turnaround times to keep your workflow on track Affordable pricing without compromising on quality Let’s collaborate and create visually compelling thumbnails and high-quality videos that captivate your audience and help you stand out in the digital world!