Mariellie R.

Leasing, Maintenance and Renovation/ Unit Turn Coordinator

Leasing and Maintenance Responsibilities - Responded to prospective tenant inquiries via phone, email, and text, providing property information and scheduling showings. - Coordinated property tours and assisted applicants throughout the leasing process. - Managed tenant communications regarding lease agreements, renewals, move-ins, and move-outs. - Processed rental applications and maintained accurate tenant records using property management software. - Coordinated move-out inspections and documented property conditions. - Created, assigned, and monitored maintenance work orders through AppFolio and other property management platforms. - Scheduled repairs and preventive maintenance with vendors and contractors. - Followed up on maintenance requests to ensure timely completion and tenant satisfaction. - Coordinated property turnarounds, including cleaning, repairs, and readiness inspections for new tenants. - Served as the primary liaison between tenants, property owners, and vendors to resolve concerns efficiently. - Tracked maintenance expenses, vendor invoices, and service completion reports. - Maintained compliance with company policies and property management procedures while delivering excellent customer service.