Joseph B.

Microsoft 365 Specialist | Teams Voice, Copilot & Workflow Automation I am a Microsoft 365 and Unified Communications specialist with 15+ years of experience helping organizations deploy, optimize, and support Teams Voice, Copilot, and M365 environments that actually work the way users expect them to. As a United States Army veteran, I bring discipline, precision, and accountability to every engagement—from small business setups to enterprise-level deployments. Microsoft 365 Services I Provide ☁️ M365 Deployment & Administration Full Microsoft 365 tenant setup and configuration User provisioning, licensing, and security baseline setup Exchange Online, Teams, and SharePoint configuration 📞 Microsoft Teams Voice & UC Solutions Teams Voice deployment (Direct Routing & Operator Connect) Auto Attendants, Call Queues, and call flow design Number porting, device setup (Yealink, Polycom), and call routing Optimization for call quality, reliability, and scalability 🤖 Copilot Implementation & Optimization Setup and configuration of Copilot across M365 apps Real-world usage training (Teams, Outlook, Excel, PowerPoint, Loop) Workflow automation using Copilot Studio and Power Automate Building practical use cases that reduce manual work 🔁 Call Flows, Automation & Workflow Design Business-driven call flow architecture IVRs, routing logic, and after-hours configurations Automation of tasks and communication workflows Integration with third-party platforms (SIP, Telnyx, APIs) 🎓 End-User Training & Documentation Simple, user-friendly M365 and Teams training Copilot training focused on real productivity gains Quick-start guides and adoption support for teams 🛠️ Ongoing Support & Optimization Cleanup of poorly configured M365 and Teams environments Performance tuning and cost optimization Post-deployment support and admin assistance Why Hire Me Deep expertise in Microsoft Teams Voice + M365 ecosystems 15+ years of telephony and IT experience Strong communicator who explains complex systems in plain language Proven ability to fix broken or overly complex environments Focus on real-world usability, not just technical setup I’ve supported environments with multiple locations, complex call flows, and integrated communication systems. I understand both the backend architecture and the end-user experience—resulting in smoother deployments and fewer support issues. Let’s Work If your Microsoft 365 or Teams environment isn’t set up correctly—or you want to fully leverage Copilot and automation—I’m ready to help. Let’s build a clean, scalable, and efficient M365 solution that fits your business.