Aldrin O.

👋 Hi! I’m a results-driven Customer Service and Administrative Support professional. I help businesses deliver excellent customer experiences while keeping operations organized, accurate, and efficient. Customer-focused BPO professional with 7 years of industry experience, including 4 years in a work-from-home setup and 2 years in a Team Leader role. Proven expertise in customer service (calls and chats), administrative support, order fulfillment, lead generation, and data management. I have supported multiple businesses across different industries, helping them deliver excellent customer service while maintaining efficient back-office operations. I am highly skilled in creating, compiling, and maintaining reports and spreadsheets, ensuring data accuracy and timely submission to support business decisions. My leadership background allows me to work independently, manage priorities effectively, and consistently meet performance targets in fast-paced environments. Extensive understanding of spreadsheets, Excel, PowerPoint, Zoho CRM, RingCentral, Okta, NICE, and all Microsoft Office applications. What I Can Help You With: ✔ Customer Service (Calls & Chats) ✔ Administrative Support ✔ Order Fulfillment & Processing ✔ Lead Generation & Data Entry ✔ Reports & Spreadsheet Management ✔ Team Support & Process Improvement I’m ready to work anytime and have all the tools needed to perform effectively, including a PC, laptop, reliable internet connection, quiet workspace, and a noise-canceling headset. 📩 Let’s discuss how I can support your business.