Nicole Krista May G.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I am an experienced customer service professional with a strong background in driving high levels of customer satisfaction. I have a proven track record of effectively managing customer inquiries and complaints, and am skilled at finding creative solutions to customer issues. I am also highly skilled in using customer feedback, such as Net Promoter Score (NPS), to identify areas for improvement and implement changes that enhance the customer experience. I am passionate about delivering exceptional customer service and am always looking for ways to exceed customer expectations. As an operations supervisor and manager, I have a track record of effectively managing and leading teams to achieve operational excellence. My strong leadership skills, combined with my ability to analyze and optimize processes, have allowed me to consistently drive improvements in productivity, efficiency, and customer satisfaction. I am skilled in developing and implementing strategies and systems to streamline operations, reduce costs, and increase profitability. I am a results-driven leader with a strong track record of success in managing and improving operations.