Tommy H.

Personal Profile I am a sincere, dependable and conscientious individual, who always completes tasks with efficiency and diligence. Through working with customers in both face-to-face and contact centre roles I have developed excellent communication skills, which include active listening skills. My questioning skills allow me to identify customers' needs clearly and promptly. I am a pleasant and positive team member. I can utilise my knowledge with others and work together to hit targets. I make my customers feel special by using rapport-building techniques to increase their satisfaction and create a memorable experience. Colleagues describe me as a loyal member of the team and someone who is willing to go the extra mile for customers. Core Skills Highly Organized Teamwork Time Keeping Focused Initiative