Rita E.

Hi, I am Rita, a customer support specialist and CRM-savvy virtual assistant with over 10 years of experience helping brands build loyalty through exceptional service. I have worked across industries like retail, insurance, events, luxury fashion, and e-commerce, supporting both remote and in-person teams in Nigeria and Qatar. Whether it's calming a frustrated customer or managing high-volume chats during a product launch, I bring professionalism, clarity, and empathy to every interaction. Here’s what I have helped past clients and employers achieve: – Increased customer retention by delivering fast, human-first responses via live chat and email – Resolved inquiries 2x faster by implementing efficient tagging and response systems in Zendesk and HubSpot – Maintained 98%+ customer satisfaction scores while managing inboxes, social DMs, Shopify customer support, and CRM updates – Supported luxury clients with curated product suggestions that drove repeat purchases and referrals – Assisted with Klaviyo email and SMS campaign support, customer segmentation, and campaign coordination for e-commerce brands If we work together, here’s what you can expect: – Reliable, friendly customer service across email, chat, social media, Shopify, and CRM platforms – Accurate CRM updates and thoughtful follow-ups that make customers feel remembered – Consistent communication, a calm tone under pressure, and a focus on protecting your brand reputation – Quick onboarding with remote tools like Slack, Zoom, ClickUp, and Google Workspace Here are the tools and platforms I work best with: – I am adept at using Zendesk, Zoho CRM, HubSpot, Salesforce, Shopify, and Klaviyo for CRM, e-commerce, and customer support – For communication and admin tasks, I am great with Slack, Gmail, Google Docs, Outlook, and Notion – For sales and ticketing support, I handle live chat, inbox management, social media DMs, and ticketing systems with ease Above all, I am empathetic, a problem solver, great at tone matching, professional, and culturally aware. With my work, the goal is not just to reply to tickets. It is to represent your brand with care, help your customers feel seen and heard, and keep your support inbox running like clockwork. Let’s create experiences that turn new customers into loyal fans.