Marry Ann B.

I help businesses keep their CRM systems organized, customer support running smoothly, and daily operations on track. With hands-on experience in GoHighLevel, customer support, administrative operations, and social media management, I can help you manage the day-to-day tasks that keep your business running efficiently. Here's how I can support your business: GoHighLevel (GHL) Support & Onboarding - Assist with basic account onboarding and initial setup - Help organize contacts, pipelines, calendars, and other CRM features - Provide platform support and assist with troubleshooting - Help users navigate the system and understand its features Customer Support & Operations - Manage customer support emails and respond to inquiries - Track reported issues, document bugs, and follow up on outstanding items - Organize support requests and help ensure issues are properly documented - Assist with administrative tasks and daily operational workflows Issue Tracking & Project Coordination (Linear) - Track, document, and monitor reported bugs and technical issues using Linear. - Create and update issue tickets with clear descriptions and relevant details. - Follow up on reported issues and track their status through resolution. - Coordinate with the team to keep issue reports organized and provide accurate customer updates. Email & Administrative Support - Manage inboxes and organize email communications - Maintain records, update information, and handle routine administrative tasks - Keep tasks organized and help teams stay on top of priorities Social Media Management - Schedule and publish content across multiple social media platforms - Manage content calendars and coordinate regular posting - Help maintain a consistent brand presence across social channels - Create tutorial videos for YouTube and perform basic video editing using Descript Tools & Platforms: GoHighLevel | CRM Systems | Email Management | Issue Tracking | Social Media Scheduling | YouTube | Descript I am organized, detail-oriented, and comfortable working behind the scenes to help businesses stay on top of their daily operations. I value clear communication, consistent follow-through, and making sure tasks are completed accurately. If you need reliable support with GoHighLevel, customer communications, administrative tasks, or social media operations, I'd be happy to help. Let's discuss how I can support your business.