Sara Z.

With over 12 years of experience in delivering exceptional customer service, I specialize in providing: Technical Support Chat & Email Support Inbound Call Management Tools & Platforms Expertise I am proficient in industry-leading tools to ensure seamless operations and efficient support, including: Zendesk | Atlassian JIRA | Slack | Google Suite | Salesforce | Stripe | Shopify | Retool | Zoom | Hubspot | Twitter | Facebook | Instagram | WhatsApp | Intercom | Gorgias Leadership & Team Management As a subject matter expert and team leader, I have successfully managed and coached teams of up to 45 people, ensuring high performance and client satisfaction by: Providing clear guidance on handling customer inquiries and resolving issues efficiently. Organizing team meetings, coordinating daily operations, and fostering a collaborative environment. Coaching team members to improve performance, develop skills, and achieve targets. Why Choose Me? Bilingual Excellence: Fluent in German and English and native Italian, ensuring top-tier support for a diverse client base. Proven Results: I bring a results-oriented mindset, consistently improving customer satisfaction and streamlining workflows. Versatile Skill Set: Adept at adapting to dynamic challenges and maintaining focus under pressure. I am passionate about helping businesses build strong customer relationships while delivering high-quality support and leadership. Whether you need an experienced customer service representative, account manager, or team leader, I am ready to contribute to your success.