Chantelle M.

I’m a results driven Virtual Assistant and Customer Support professional with 6+ years of experience helping businesses stay organised, support their customers, manage leads, and keep day to day operations running smoothly. My experience spans customer service, customer success, lead management, appointment setting, administrative support, sourcing, and online business operations. I’ve worked directly with customers, students, healthcare leads, suppliers, and business owners, giving me a strong understanding of how to communicate professionally while keeping the customer experience at the centre of everything I do. I’m comfortable working independently, managing competing priorities, following established processes, and identifying ways to make things more efficient rather than simply completing tasks. • Virtual & Executive Assistance • Customer Support via email, chat & phone • Customer Success & Client Communication • Lead Management & Follow-ups • Appointment Setting & Scheduling • CRM Management & Data Entry • Administrative & Operations Support • Online Research & Sourcing • Shopify & E-commerce Support • Inbox & Calendar Management • Social Media & Basic Canva Support One thing you can expect from me is ownership. I don’t like waiting to be told every little step. I learn quickly, ask the right questions, communicate clearly, and look for ways to go the extra mile. Whether you need someone to manage your inbox, support your customers, follow up with leads, book appointments, update your CRM, or simply bring some structure to your business, I’m ready to help. Let’s get to work.