Keury V.

I am a dedicated bilingual Customer Support Specialist with over 7 years of experience in customer service, call center operations, interpreting in English and Spanish, appointment coordinator setting, and technical support. Throughout my career, I have successfully handled phone, email, and live chat support, specializing in retention, interpreting services, billing, ticket management, and conflict resolution. My expertise extends to: ✅ Customer Service & Retention (Phone, Email, Chat) ✅ Technical Support & Troubleshooting (Phone, Email, Chat) ✅ Ticket Handling & Email Management (Zendesk, Salesforce) ✅ Bilingual English/Spanish Interpreter (Telehealth or any sort of general customer service) ✅ Remote Appointment Setter (Medical and Health Care Environments) ✅ Customer Service Ecommerce (Shopify) ✅ Telemarketing caller (Warming leads) Core Tools -Zendesk -Salesforce -Shopify -Google Voice -Five9 -Ticketing Systems -CRM Systems -Email / Chat / Phone Support -Languages: English, Spanish With a strong background in handling diverse customer needs, I am committed to delivering exceptional service, bridging language barriers, and enhancing team efficiency. Let’s collaborate to take your customer support to the next level! 🤝✨