Agatha D.

Short-Term Rental VA | Airbnb, Hostaway, Guest Support & Operations

✨ Your short-term rental business should not depend on you being available for every guest message, reservation change, cleaner update, maintenance issue, and last-minute question. That is where I come in. I am a Short-Term Rental Operations Virtual Assistant with hands-on experience supporting 20+ properties across Airbnb, BDC, VRBO, Peerspace, Houfy, Hostaway, and direct booking channels. When a guest messages late at night, a cleaner needs an update, a reservation changes unexpectedly, or a maintenance issue needs immediate coordination, I help keep the right information moving to the right people so nothing falls through the cracks. I do more than answer messages. I help bring structure to the moving parts behind a successful short-term rental operation. 🛠 SHORT-TERM RENTAL OPERATIONS SUPPORT • Guest communication before, during, and after stays • Airbnb, BDC, VRBO, Telegram, WhatsApp, email, phone and direct-booking support • Booking inquiries, reservation updates, extensions, cancellations, and alterations • Check-in and checkout coordination • Calendar reviews, availability management, and listing updates • Listing descriptions, amenities, property details, and optimization support • Cleaner, handyman, maintenance, and vendor coordination • Task tracking, follow-ups, and operational issue management • Guest complaints, review follow-up, and service recovery communication • Airbnb support cases, refund requests, claims documentation, and dispute support • Property FAQs, SOPs, internal documentation, and workflow organization • Supply tracking, restocking coordination, payment logs, invoices, and basic bookkeeping support 📌 GENERAL VIRTUAL ASSISTANCE • Inbox management and scheduling • CRM updates, data entry, and online research • File, spreadsheet, and document organization • Follow-up support for leads, guests, vendors, and internal teams • Administrative support for busy, fast-moving businesses 💻 TOOLS I HAVE WORKED WITH > Hostaway > Zillow > Asana > PriceLabs > ClickUp > Notion > Google Workspace > Microsoft Office > WebRocket CRM > Canva > Slack > WhatsApp > RingCentral > Zoom I am organized, proactive, detail-oriented, and calm under pressure. I understand that in short-term rentals, one missed detail can affect a guest, cleaner, vendor, owner, and upcoming reservation. That is why I focus on clear communication, proper follow-up, and keeping operations organized from start to finish. Whether you need someone to manage guest communication, support your listings, coordinate cleaners and maintenance, follow up on tasks, or simply help bring more order to your day-to-day operations, I would be glad to support your team. Let’s make your guest experience smoother and your operations easier to manage.