Md Masum H.

✅ Available on Weekends | ⚡ Quick Response Time | 🕒 40+ Hours/Week | 🌎 Flexible Across US Time Zones 𝐀𝐛𝐨𝐮𝐭 𝐌𝐞: I’m an E-Commerce Customer Support Specialist with 3+ years of experience supporting Shopify brands through email, live chat, and helpdesk platforms. I help businesses provide exceptional customer experiences by resolving inquiries efficiently, managing orders, handling returns and refunds, and maintaining high customer satisfaction. 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐎𝐟𝐟𝐞𝐫: ➡️ Email Support (Gorgias, Zendesk, Richpanel, Freshdesk) ➡️ Live Chat & Customer Assistance ➡️ Shopify Order Management ➡️ Order Tracking & Delivery Updates ➡️ Returns, Refunds & Exchanges ➡️ Order Cancellations & Order Modifications ➡️ Customer Complaint Resolution & De-escalation ➡️ Subscription & Account Support ➡️ Ticket Management & SLA Compliance ➡️ Customer Satisfaction & Retention ➡️ Internal Documentation & SOP Management 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: ✅ Shopify ✅ Gorgias ✅ Zendesk ✅ Richpanel ✅ Freshdesk ✅ ChatGPT & AI Tools ✅ Gmail & Google Workspace ✅ Slack ✅ Notion ✅ Trello ✅ Asana ✅ Microsoft Excel & Google Sheets 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞: ✅ Customer-first, friendly, and professional communication ✅ Fast response times with accurate issue resolution ✅ Strong problem-solving and conflict-resolution skills ✅ Detail-oriented with reliable order management ✅ Organized, proactive, and dependable ✅ Comfortable working with global teams and flexible time zones My goal is to provide a seamless support experience that increases customer satisfaction, strengthens brand loyalty, and helps your business grow. Let's work together to deliver an exceptional customer experience.