Ifeoluwa F.

Microsoft Certified Trainer and Information Technology professional with a Bachelor's degree in Computer Science and over 5 years of experience working as a Technical Support and Cloud Engineer at Tek Experts and currently working as a Modern Workplace Solutions Engineer at Ha-Shem Limited with a demonstrated history of working in IT infrastructure, Cloud and On-premise Solutions deployment. Skilled in Microsoft Entra Cloud(Virtual Machines, Cloud Networking, Application Management and deployment) and Cloud Services(SharePoint Online, OneDrive, Microsoft Stream, Microsoft Teams, Microsoft Loop) On premise solutions (Active Directory, SharePoint Server, SQL Management), client computer troubleshooting. Identifies customer business needs and technical readiness. Collaborates with internal teams, partners, and services to propose prioritized solutions that align with customers' needs. Leverages the value propositions to communicate business impact of proposed solutions High drive towards troubleshooting and resolving issues timely while utilizing internal client management tools, meeting client SLAs with effective and empathetic support and good client feedback.