Karla H.

If you are looking for someone who understands operations, quality control, process improvement, and high-volume workflow environments — I can help. I am a bilingual Operations and Quality professional with leadership experience in immigration case management, quality assurance, SOP compliance, team coaching, and workflow optimization. I currently work in a fast-paced legal operations environment where I support quality oversight, process consistency, KPI tracking, and operational improvements across multiple teams. Over the past several years, I have developed strong experience in: • Quality Assurance & Quality Control • SOP Compliance & Documentation Review • Process Improvement • Workflow Optimization • KPI & Performance Tracking • Team Leadership & Coaching • Immigration Case Operations • Client & Operational Support • Escalation Management I am also Lean Six Sigma Yellow Belt certified, which has strengthened my analytical and process-improvement mindset. In addition, I am currently expanding my technical skills through Power BI training focused on reporting and data visualization. I am highly detail-oriented, organized, adaptable, and committed to delivering accurate, high-quality work. I work well independently, communicate effectively with teams and clients, and learn new systems quickly. Tools & Platforms: Microsoft 365 | Excel | Google Sheets | Salesforce | Litify | MyCase | Zendesk | Slack | Teams | Adobe Acrobat Pro | ChatGPT | Power BI (currently learning) Let’s connect and discuss how I can support your business operations, quality processes, or workflow management needs.